PlayMonster Frequently Asked Questions
If you don’t find the answer to your question below, please contact us for further assistance.
Why should I sign up for the newsletter?
Where can I buy your products?
What is the price to get a newsletter?
What is the magnetic powder in Wooly Willy made of?
What are your hours of operation?
I bought/received a game as a gift and don’t want it. Can I return it to PlayMonster for a refund?
How can I receive rules to a PlayMonster game?
How can I get a missing piece for my game/puzzle?
Are your toys safe?
Are your products offered outside the United States?
Are children allowed to use www.playmonster.com?
Question 1
Q: Why should I sign up for the newsletter?
A: By joining the newsletter you will receive information on new games, puzzles, toys and many other fun activities we have planned!
Q: Where can I buy your products?
A: Please contact Customer Service at 1-800-524-4263 to find out if a store in your area carries our products.
Q: What is the price to get a newsletter?
A: The newsletter is free!
Q: What is the magnetic powder in Wooly Willy made of?
A: The Original Wooly Willy contains 7 grams of magnetic powder each, and that powder is made of iron.
Q: What are your hours of operation?
A: We are open Monday through Friday, 8 a.m. to 5 p.m. Central Standard Time. Please contact us at 1-800-524-4263 during those hours if you have any questions.
Q: I bought/received a game as a gift and don’t want it. Can I return it to PlayMonster for a refund?
A: If you bought the item from a store or another online retailer, you will need to return it to the retailer where it was purchased. If you made your purchase directly through us, via online or by phone, please contact Customer Service at 1-800-524-4263 for further assistance.
Q: How can I receive rules to a PlayMonster game?
A: Click here to download and print rules to our products.
Q: How can I get a missing piece for my game/puzzle?
A: If you are missing a piece to your game or puzzle, please contact Customer Service at playmonster@playmonster.com with a detailed description of the piece(s) you are missing, pictures, and your address. As long as the item is in our current product line and we have available pieces for it, we will send them out to you. Please allow up to 4 weeks for delivery.
If you do not have access to email, please call us at 800-524-4263
Q: Are your toys safe?
A: You probably have heard recent news reports about toy safety and might be wondering about the quality of items you have purchased from PlayMonster. Our family of workers here at PlayMonster wants to assure your family that toy safety is and always has been our No. 1 priority. Many of us here at PlayMonster have children, and we share your concern about providing only the safest toys and games—for your children, our children and all children. We want you to know that all of our products meet federal and state regulations in addition to voluntary standards set by the toy industry.
Q: Are your products offered outside the United States?
A: Yes, several of our products are available in Canada. Please contact Customer Service at 1-800-524-4263 for further assistance.
Q: Are children allowed to use www.playmonster.com?
A: Yes, children 14 years of age and older can safely use our website. If you are under 14, you may use PlayMonster.com only with the involvement of a parent or guardian.
